Refund Policy

Effective Date: 2/10/25

At Herbal Heaven, we take pride in offering high-quality catering and herbal products. Due to the nature of our products, we have a strict refund policy outlined below.

1. No Refunds on Perishable and Herbal Products

All sales are final for food catering and herbal products.
We do not accept returns or issue refunds for products that have been used, opened, or damaged after delivery.
For health and safety reasons, we cannot accept returns of herbal remedies, supplements, or food items.

2. Order Cancellations

Orders may be canceled within [timeframe] before processing begins.
Once an order has been prepared or shipped, it cannot be canceled.

3. Refund Eligibility

Refunds may be granted only in the following cases:

Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within [number] days of delivery with photos of the issue.
Incorrect Orders: If you receive the wrong item, we will offer a replacement or a refund.
Failed Delivery: If your order is not delivered due to an error on our part, we will process a refund or resend the order.

4. Refund Process

To request a refund, please email us at [Your Email] with your order number, photos (if applicable), and a description of the issue.
Refunds, if approved, will be processed within [number] days to the original payment method.

5. Late or Missing Refunds

If you haven’t received your refund, please:

Check your bank or credit card statement.
Contact your bank or payment provider, as processing times may vary.
If the issue persists, contact us at [Your Email] for further assistance.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: